cd888's Privacy Policy
Your personal information is important to us. This policy describes in detail how cd888 collects, stores, and protects your data.
1. Introduction & Scope
cd888 is a secure and reliable online gaming platform. When you use our website, create an account, or use our services, you share certain information with us. This privacy policy ("Policy") explains how cd888 collects that information, the purposes for which it is used, and the circumstances under which it may be shared with third parties.
This policy applies to all cd888 users — both registered members and guests. By continuing to use our services, you are considered to have agreed to the terms of this policy. We may update this policy from time to time, and you will be notified appropriately of any significant changes.
This policy should be read alongside cd888's Terms and Conditions. Together, both documents form the basis of your relationship with us.
2. What Information We Collect
cd888 collects information from two main sources to operate its services smoothly: directly from you and through automated technology.
2.1 What You Provide Directly
- Full name, date of birth, and gender
- Email address and contact details
- Payment-related information (such as bKash or Nagad number, bank account details) — stored securely in encrypted form
- Documents submitted for identity verification (such as a national ID card)
- The content of your conversations with customer support
2.2 Automatically Collected Information
- IP address and device type (mobile, desktop, etc.)
- Browser type and operating system
- Site access times, page views, and navigation patterns
- Information collected through cookies and similar tracking technologies
- Gaming activity logs — bet amounts, game results, and transaction history
Important Age Policy
cd888's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If any minor's information is found in our database, it will be deleted immediately.
3. Purpose of Data Use
cd888 uses your information for specific, lawful, and transparent purposes. Those purposes are described in detail below:
3.1 Account Management & Identity Verification
We use your personal information to create, manage, and keep your account secure. This includes the identity verification and age confirmation process.
3.2 Processing Financial Transactions
We need your payment information to process your deposit and withdrawal requests. This information is used to ensure secure transactions via bKash, Nagad, Rocket, and bank transfer.
3.3 Providing Customer Support
We use your information and communication history to resolve your issues quickly and effectively. Our support team is dedicated to serving you 24/7.
3.4 Security & Fraud Prevention
Information is analysed to protect your account and our platform from unauthorised access, fraud, and other security risks.
3.5 Service Improvement & Personalisation
By analysing your usage patterns, we improve the experience on our platform and try to provide services tailored to your preferences.
3.6 Compliance with Legal Obligations
Certain information may be retained and used to comply with applicable laws and regulations, and to meet the requirements of regulatory authorities.
4. Cookies and Tracking Technologies
Cookies and similar technologies are used on the cd888 website. Cookies are small text files stored in your browser that help improve your browsing experience.
4.1 Essential Cookies
These cookies are necessary for the basic functioning of the site. They handle various essential tasks including maintaining your login session and ensuring security. Disabling them will prevent the site from working properly.
4.2 Functional Cookies
Functional cookies are used to remember your preferences and language settings. They make each of your visits more convenient.
4.3 Analytical Cookies
Analytical cookies are used to collect statistics about site usage. This information helps us improve our services. These cookies do not identify you personally.
Cookie Controls
You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling certain cookies may cause some site features to not work properly.
5. Sharing Information with Third Parties
cd888 never sells your personal information. However, in certain specific circumstances, information may be shared with trusted third parties:
5.1 Service Provider Partners
Necessary information may be shared with organisations that assist us in providing services such as payment processing, technical infrastructure, and customer support. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.
5.2 Legal Requirements
If information must be disclosed due to a court order, government directive, or legal obligation, cd888 is required to comply with applicable law.
5.³ Fraud Prevention
Necessary information may be shared with relevant authorities to help prevent and investigate fraud, money laundering, or other illegal activities.
5.4 Business Restructuring
In the event of a company merger, acquisition, or other business restructuring, your information may be transferred to the new entity. You will be notified before any such change.
6. Data Security & Protection
cd888 treats the security of your information as a top priority. We have implemented industry-standard technical and organisational measures:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption. Your information is always transferred in an encrypted state.
Secure Servers
Our servers are located in secure data centres and undergo regular security audits.
Access Controls
Only authorised staff can view your information for specific purposes. All access is logged and monitored.
Regular Audits
Our security measures are regularly reviewed and improved. Any security vulnerabilities are addressed promptly.
However, complete security on the internet cannot be guaranteed. We are committed to providing maximum protection, but in the event of a data breach, we will promptly notify you and the relevant authorities in accordance with applicable rules.
7. Data Retention Period
cd888 retains your information only for as long as necessary or legally required. The retention period depends on the type of information and the purpose for which it was collected:
7.1 Active Account Data
Relevant information is retained for as long as your account remains active. Even after account closure, some information may be kept for a specified period due to legal obligations.
7.2 Financial Transaction Records
Records of financial activity are retained for the period prescribed by applicable law. This includes transaction history and deposit and withdrawal information.
7.3 Data Deletion Requests
Where there is no legal obligation, you may request that your information be deleted. Upon receiving such a request, we will review it as quickly as possible and inform you of the outcome.
8. Your Rights & Controls
cd888 believes you have full rights over your own information. Your main rights are described below:
8.1 Right to Access
If you want to know what information we hold about you and how we use it, you can contact us. We will respond to your request within a reasonable time.
8.2 Right to Rectification
If there are any errors or omissions in your information, you can request correction or an update. Most information can be changed directly from your account settings.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, where there are legal obligations, some information may need to be retained for a specified period.
8.4 Right to Restrict Processing
In some cases you may request that the processing of your information be restricted, particularly when the accuracy of the information is disputed or the processing is considered unlawful.
8.5 Right to Withdraw Consent
Where information is processed on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal.
How to Exercise Your Rights
To exercise any of your rights or to find out about any data-related matter, please contact our support team. We take every request seriously and try to respond as quickly as possible.
9. Third-Party Services
Third-party services or technologies may be used on the cd888 website or platform, such as payment processors or analytics tools. These third parties have their own privacy policies and manage information according to their own practices.
cd888 is not responsible for the privacy practices of third parties. However, we ensure that all our partners maintain appropriate standards for data protection.
Our game platform uses software from various game providers including Pragmatic Play, Spribe, JILI, and PG Soft. These providers may collect certain technical data related to gameplay, which is governed by their own policies.
10. Changes to This Policy
cd888 may update this privacy policy from time to time. Changes in law, changes to our services, or other reasons may require the policy to be revised.
For significant changes, we will notify you by email or by a notice on the site. Continuing to use our services after changes have been made will be considered acceptance of the new policy.
We note the date of each update at the top of this policy so you can easily see when the most recent change was made.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact the cd888 support team. Our team is ready to assist you in both Bengali and English.
Live Chat: Use our live chat for direct assistance 24/7.
Email:
We handle all support requests as quickly as possible.
This privacy policy is effective alongside cd888's Terms and Conditions. You are also encouraged to read our Responsible Gaming Policy.